megachangelog
Feature

Lead Based Call Routing

New automatic call routing feature that directs inbound calls to team members based on lead data, improving call handling efficiency.

We've introduced a new way to automatically route inbound calls to your team based on lead data.
callingroutinglead-managementcrm

Source: original entry ↗

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Feature

New and Updated Security Features

A new Security page centralizes access control management in one place, and Single Sign-On support is now available for Google Workspace, Okta, Microsoft Entra, and other OIDC providers to streamline team authentication.

securityssoaccess-controlauthadmin
Feature

Trigger Workflows on updated events

Workflow triggers now support updated events in addition to created events, allowing you to run a Workflow only when specific fields on existing objects or activities are modified.

workflowsautomationtriggersevents
Feature

Save email and SMS drafts as templates directly

Users can now save email or SMS messages as templates while composing them, without navigating to settings. This streamlines template creation and reuse workflows.

emailsmstemplatesproductivitymessaging
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