megachangelog
Feature

Email Security - Escalate user submissions to human review

Users can now escalate machine-reviewed submissions to Cloudflare's team for human reclassification directly from the dashboard. Escalations are supported from submission aliases, PhishNet, and the API, with results visible on the Team Submissions tab.

After you triage your users' submissions (that are machine reviewed), you can now escalate them to our team for reclassification (which are instead human reviewed). User submissions from the submission alias, PhishNet, and our API can all be escalated.

Escalate

From Reclassifications, go to User submissions. Select the three dots next to any of the user submissions, then select Escalate to create a team request for reclassification. The Cloudflare dashboard will then show you the submissions on the Team Submissions tab.

Refer to User submissions to learn more about this feature.

This feature is available across these Email security packages:

  • Advantage
  • Enterprise
  • Enterprise + PhishGuard
email-securitysecurityphishingreclassificationdashboard

Source: original entry ↗

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