AI-powered insights from in-app surveys
Customer.io introduced an Analyze Survey feature that uses AI to automatically extract actionable insights from in-app survey responses and other in-app messages that capture user feedback.
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Design Studio: new and improved canvas editing experience
The Design Studio canvas editor now supports slash commands for adding blocks, keyboard shortcuts for navigation and resizing, and click-and-drag editing from any part of a component. These improvements make editing components more intuitive and efficient.
Control how fast your automations send messages
Added ability to enable "Wait before continuing journey" for any message to respect rate limits and ensure messages are delivered before proceeding with automation workflows.
Summer Release: Geofences, Live Notifications, and Expanded SMS Support
Customer.io released ten new features including geofences, live notifications, an in-app notification inbox, and expanded SMS provider support, broadening messaging and engagement capabilities.