megachangelog
Feature

Better understand email engagement with human opened and clicked metrics

Customer.io now provides human-only email metrics (excluding machine opens and clicks) to give you more reliable engagement data. Compare human metrics against total metrics by hovering over email stats, with human opened data reliable as of March 20 and human clicked data as of April 20, 2025. These metrics are also available via reporting webhooks, APIs, and integrations.

Hover over email metrics to compare human + machine metrics to human-only metrics. Human opened data is reliable as of March 20, 2025 and Human clicked data as of April 20, 2025.  We’re in the process of rolling this out Not seeing human metrics? We’re in the process of rolling this out to all customers; you’ll see them soon! Need to send these metrics to another platform or service? This data is now available through our reporting webhooks, APIs, and integrations.
emailanalyticsengagementmetricsreporting

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More from Customer.io

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Improvement

Design Studio: new and improved canvas editing experience

The Design Studio canvas editor now supports slash commands for adding blocks, keyboard shortcuts for navigation and resizing, and click-and-drag editing from any part of a component. These improvements make editing components more intuitive and efficient.

design-studiouieditingcomponentsux
Feature

Control how fast your automations send messages

Added ability to enable "Wait before continuing journey" for any message to respect rate limits and ensure messages are delivered before proceeding with automation workflows.

automationsmessagingrate-limitingworkflows
See all Customer.io changes →