megachangelog
Feature

Link shortening for SMS and WhatsApp messages

Link shortening is now available for SMS and WhatsApp messages. Enable it in Workspace settings to automatically shorten links to a compact format using 28-38 characters, leaving more room for message content.

Go to Workspace settings > SMS and turn on Shorten links. Shortened links use the format https://a.cx.io/lnk.abc123 (or https://e.cx.io/lnk.abc123 if you’re in our EU region), consuming between 28 and 38 characters so you have plenty of room to talk to your audience.
smswhatsapplinksmessaging

Source: original entry ↗

More from Customer.io

Follow Customer.io to get its new changes in your feed and email digest.

Improvement

Design Studio: new and improved canvas editing experience

The Design Studio canvas editor now supports slash commands for adding blocks, keyboard shortcuts for navigation and resizing, and click-and-drag editing from any part of a component. These improvements make editing components more intuitive and efficient.

design-studiouieditingcomponentsux
Feature

Control how fast your automations send messages

Added ability to enable "Wait before continuing journey" for any message to respect rate limits and ensure messages are delivered before proceeding with automation workflows.

automationsmessagingrate-limitingworkflows
See all Customer.io changes →