Linear now integrates with Intercom, allowing customer success teams to file bug reports and link feature requests directly from Intercom. The integration displays issue status and assignee in the Intercom sidebar, enables status updates via automation, and creates a tighter feedback loop between product and support teams.
Intercom integration
Working with your customers is a critical part of building a high-quality product. As companies scale, many customer requests are piped into customer success tools such as Intercom. This is why we're excited to add Intercom to Linear's growing set of integrations for customer support.
With the Intercom integration, your customer success teams can now quickly file bug reports into Linear from within Intercom and link feature requests to existing issues. New issues can be created directly from the Intercom interface and then triaged by your product team. We create links between the Intercom and Linear issue and show the issue's status and assignee in the Intercom sidebar. This makes it easy for your support team to view and comment on the Linear issue or share status updates with customers, and for the product team to reach out with follow up questions to the support agent or customer.
We also added an automation which re-opens and updates Intercom conversations after the issue has been resolved (or canceled), so your customer success team can get back to the customer to update them on the progress. The integration makes it easier for your product team to prioritize their work based on customer needs and build a tighter feedback loop with your customers.
To enable the Intercom integration, install our app from the Intercom App Store and enable the integration in Linear settings.
Fixes and improvements
Fixed a bug where incorrect issues would be listed when having selected "Show only completed from current cycle"
It's now always possible to add issues with templates. Previously this would not be possible if there was no one specific team on screen
Fixed a bug where quickly selecting, then deselecting a label would make the label to go into an incorrect state
Make actions taken when copying branch name undoable
Fixed the capitalization of GitHub in a few places
Fixed a visual bug in the cycle details pane
Fixed command menu overflowing the screen when its content was too wide
Fixed a visual bug in issue history
Fixed a rendering bug in the issue create modal
Released roadmap timeline to all users
We now correctly detect and migrate epics in more situations when using the Migration Assistant
Snoozed notifications are no longer included as part of the inbox badge count
Improved the behaviour when selecting items using space in the command menus
Linear Agent now offers adaptive routing to optimize model selection by task complexity, environment secrets support for secure dependency access, and open-weight model options including GLM. Teams can define custom project labels and statuses, assign project leads, use durable IDs for projects and initiatives, and automate workflows with new team-based triggers for onboarding and reassignment.
Loops, Linear's recurring agent workflows, now respond to more workspace activity including project, initiative, and cycle changes, can edit Linear documents and post updates to Slack. This helps teams automate coordination tasks like updating docs and keeping stakeholders informed when plans change.
Linear now offers a Priority tab that intelligently separates urgent notifications from less critical ones, preventing important items like release-blocking reviews from getting lost. Additionally, document editing is now available on iOS and Android, rich previews render in diffs, draft projects with Linear Agent for planning, and admins can approve third-party app access on paid plans.