megachangelog
Feature

Zendesk integration and improvements

Linear now integrates with Zendesk, enabling customer success teams to file bugs and link feature requests directly from Zendesk, with automation to update tickets when issues are resolved. The release also includes numerous UI fixes, migration improvements, and enhancements across issue creation, attachments, and Slack integration.

Zendesk integration Working with your customers is key to high-performing product teams. As companies scale, much of the customer requests are piped into customer success tools such as Zendesk. This is why we're excited to add Zendesk to Linear's growing set of integrations. Your customer success teams can now quickly file bug reports into Linear from within Zendesk and link feature requests to existing issues. We also added automation which re-opens and updates Zendesk tickets after the issue has been resolved (or canceled), so your customer success team can get back to the customer to update them on the progress. The integration makes it easier for your product team to prioritize their work based on customer needs and build a tighter feedback loop with your customers. To enable the Zendesk integration, install our app from Zendesk Marketplace and enable the integration in your Linear settings. Other fixes and improvements When creating a new team with a team identifier that was previously used by some other team, you can now choose to delete the identifier Issues migrated into Linear via the Migration Assistant will now be labeled with "Migrated" rather than "Imported" Images included in the issue description markdown will be properly uploaded to Linear even if they are not a top-level document element (e.g., inside of block quotes) We now only hint at changing ordering in views that can be manually ordered Added a section highlighting the Migration Assistant in the workspace settings overview page Attachments are now shown before PR's in the issue view The command menu no longer lets you search for issues but you can open specific ones if you type the issue ID Improved communication around in-page find functionality Fixed a bug where the "Find in page" input field would be incorrectly aligned Creating an issue from a message in Slack will now add an issue attachment which links to the original message Draft pull requests that are closed will now show as closed on linked issues The status control in the "New issue" modal has been moved to make it easier to find. Filters that don't match any issues can now also be multi-selected Adds create new action from template to keyboard shortcut help Due dates in fast issue creator now correctly account for the user's timezone Fixed a bug that was preventing OAuth applications from being created Jira issues are now imported in the order of creation Fixed a bug where the issue status from default templates would not be applied on new issues We now display a nicer error message when trying to remove a user from their last team Improvements to the rendering of the workspace toggle when the syncing or offline badge is visible Images included in comment body markdown will be properly uploaded to Linear even if they are not a top-level document element (e.g., inside of block quotes) We will now import comments on issues you are migrating over from GitHub
zendeskintegrationscustomer-successimprovements

Source: original entry ↗

More from Linear

Follow Linear to get its new changes in your feed and email digest.

Feature

New controls for Linear coding agent

Linear Agent now offers adaptive routing to optimize model selection by task complexity, environment secrets support for secure dependency access, and open-weight model options including GLM. Teams can define custom project labels and statuses, assign project leads, use durable IDs for projects and initiatives, and automate workflows with new team-based triggers for onboarding and reassignment.

agentcodingworkflowsteamsautomation
Feature

Loops for product management with expanded workspace triggers and document editing

Loops, Linear's recurring agent workflows, now respond to more workspace activity including project, initiative, and cycle changes, can edit Linear documents and post updates to Slack. This helps teams automate coordination tasks like updating docs and keeping stakeholders informed when plans change.

automationloopsworkflowcollaborationslack
Feature

Priority inbox and new mobile features

Linear now offers a Priority tab that intelligently separates urgent notifications from less critical ones, preventing important items like release-blocking reviews from getting lost. Additionally, document editing is now available on iOS and Android, rich previews render in diffs, draft projects with Linear Agent for planning, and admins can approve third-party app access on paid plans.

inboxnotificationsmobiledocumentsai-agent
See all Linear changes →