Snyk Assist — AI-powered support and guidance in Snyk UI
Snyk Assist is a new AI-powered assistant built into the Snyk UI that answers product, setup, and troubleshooting questions based on Snyk's documentation and support knowledge. It can retrieve organization information, open support cases, and look up vulnerabilities without leaving the conversation.
The "What"
Snyk is introducing Snyk Assist — an AI-powered support and guidance assistant available directly inside the Snyk UI.
Snyk Assist answers product, setup, and troubleshooting questions in plain language, grounded in Snyk's own documentation, release notes, and support knowledge articles. It can also retrieve read-only information about your current organization and group, and open a support case without you leaving the conversation.
Assist is available from the top right of the screen on every page, and is always accessible.
Ask questions in plain language: product concepts, account setup, integrations, and day-to-day administration — "How do I set up SSO?", "What permissions does Snyk need for my GitHub org?", "How do I configure ignore rules and approvals?". Answers are grounded in Snyk documentation and tailored to your role, plan tier, and licensed products.
Self-serve troubleshooting: conversational diagnostics drawn from Snyk's support and knowledge articles, so common problems can be resolved without waiting on a ticket.
Information about your account: issue summaries by severity, issue triage and single-issue detail, projects and import targets, collections and container images, scan settings, integrations and their connectivity status, members and their roles, and a project's current ignore rules — for your current organization and group, retrieved with your own permissions.
Support without leaving the conversation: Assist can suggest and create a support case and return the case ID and link. When it detects a capability Snyk does not support today, it can capture that as a feature request.
Vulnerability lookups: look up known vulnerabilities for a package, or a specific package version, against the Snyk Vulnerability Database.
Snyk Assist requires the new Snyk UI. It is available only to users who have the new navigation experience enabled. If you are still on the classic navigation, switch via the user account menu to use Assist.
Snyk Assist is available to Team, Ignite and Enterprise plans.
Source: original entry ↗
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