Feature
Enhanced Virtual Agent engagement reporting fields
New response fields added to Virtual Agent reporting, including consumer_messages_sent and agent_messages_sent in the engagements report, plus a submitted_at timestamp in the engagements variables report for improved analytics and tracking.
Tags: api-release | Introduces new response fields for Virtual Agent reporting, including `consumer_messages_sent` and `agent_messages_sent` in the engagements report, and a `submitted_at` timestamp in the engagements variables report for improved analytics and tracking.
apivirtual-agentreportinganalytics
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