Feature
New messaging and submission timestamp fields added to Virtual Agent reports
The Virtual Agent engagements report now includes consumer_messages_sent and agent_messages_sent fields to track message volume, and a new submitted_at field has been added to the engagements variables report for submission timing visibility.
Tags: api-release | Adds `consumer_messages_sent` and `agent_messages_sent` fields to the Virtual Agent engagements report, and introduces a new `submitted_at` field in the engagements variables report to provide enhanced messaging metrics and submission timing details.
apireportingvirtual-agentmessaginganalytics
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