megachangelog
Improvement2023.01.14

Zoom Contact Center - January 14, 2023

Added user_email response field to Recordings APIs and new Engagements webhook events for barge, monitor, takeover, and whisper operations. Fixed multiple webhook and API issues including task reservation assigned_user_id, task flow_id/flow_name, userSkills field naming, and pagination parameters in list engagements API.

Tags: api-release, bug-fix | Added user_email response field in Recordings APIs. New Engagements webhook events for barge, monitor, takeover, and whisper. Fix task reservation webhooks to return correct assigned_user_id. Fix task webhooks to return correct flow_id and flow_name. Refactored engagement and User webhooks to use new events architecture. Fixed typo by renaming userSkills to skills in list user's skills API. Fixed page_size and next_page_token in list engagements API.
apiwebhookscontact-centerbug-fix

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