Conversation Sidebar Redesign for Better Customer Context
The Conversation Sidebar was redesigned to make customer context easier to access. Conversation details like status, assignee, SLA, Topics, and Sentiment are now displayed alongside customer information for quick reference.
The Conversation Sidebar was redesigned to make the context behind every conversation easier to find. Conversation details like status, assignee, SLA, Topics, and Sentiment now live alongside customer and company information, conversation history, Custom Fields, and apps, so you can spend less time clicking around while helping a customer.
Custom Fields are now editable directly from the sidebar, while customer and company profiles open into a consolidated view that makes it easier to find the information you need. You can also resize the sidebar, collapse or reorder sections, and personalize the layout to work the way you do.
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