Feature
Support customers over text with Twilio SMS
Help Scout now integrates with Twilio to enable two-way SMS conversations. Users can connect their Twilio number and manage SMS exchanges directly from the shared inbox alongside email, chat, and social channels.
You can now connect your own Twilio number to Help Scout and manage two-way SMS conversations alongside email, chat, and social channels. Reply to customers from the shared inbox with live SMS segment and character counts, so you know exactly how many messages will be sent before hitting send. Ready to connect? Click into one of your Inboxes, tap the Settings icon and select Connect Channels.
smstwiliochannelsintegrationscustomer-support
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