Conversation Relay Insights is now Generally Available
Conversation Relay Insights provides observability and analytics for Voice AI agents, offering dashboard-level insights into latency, interruptions, and handling time, plus detailed call summary inspection with synchronized event timelines and audio waveform visualization for troubleshooting.
Conversation Relay Insights provides the observability to confidently build and scale your Voice AI agents. By analyzing end-to-end conversational signals—like latency, interruptions, and handling time—the dashboard highlights exactly where your agents excel at natural turn-taking and where friction may be emerging. This visibility allows teams to replicate high-performing interaction patterns, validate deployments, and systematically deliver more natural conversations.
For deep-dive troubleshooting, the call summary view allows you to inspect individual interactions with a synchronized event timeline and recording playback with visualized audio waveforms. This level of detail enables developers to reconstruct the exact flow of a conversation, pinpointing the bottlenecks that impact your customer's experience.
These features are available exclusively as part of Voice Insights Advanced Features.
Learn more in our Conversation Relay Insights documentation.
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