Twilio — API, Marketing product updates and releases, tracked on megachangelog.
The Consent Management API now allows programmatic re-opt-in of users on US and Canada Toll-Free numbers, enabling consent to be logged outside of messaging channels and automatically passed to downstream networks to clear opt-out blocks and resume messaging.
Twilio will rotate the end-user TLS certificate for all REST API endpoints on September 9, 2026. Only the end-user certificate will be renewed while root and intermediate certificates remain unchanged. Most customers won't be affected unless they manually pin certificates.
Twilio is adding new error codes to provide clearer feedback when Toll-Free Verification and A2P 10DLC campaign registrations are rejected, helping developers understand and resolve issues more quickly.
Dedicated IPs are now available for Twilio Email with built-in warm-up scheduling and IP pool segmentation, enabling better control over sending reputation and email deliverability at scale.
The Twilio Voice JavaScript SDK now includes production-ready reference components for noise cancellation, supporting both open-source RNNoise and commercially-licensed Krisp options.
Twilio is introducing a new dedicated regional IP address (3.80.20.0/25) for Event Streams webhook traffic in US East on September 15, 2026. Customers who validate webhook traffic by source IP should add this range to their allowlist; the legacy shared range will remain active alongside it temporarily.
Twilio SendGrid removed the Send to Coworker action from Domain Authentication setup due to low usage and security concerns. Users should now share DNS configuration details directly through internal communication channels like Slack or ticketing systems instead of email.
Restricted API Keys now support resource-level permissions for Conversations (classic), enabling fine-grained control over operations like listing conversations, sending messages, and managing participants. This reduces security risk by limiting key scope to only necessary operations.
Conversations (classic) now supports WhatsApp Card and WhatsApp Flow content types, enabling you to send rich templated messages with interactive buttons and multi-step flows directly through the Conversations API, previously only available via Programmable Messaging.
US Enhanced Branded Calling is now generally available for all customers, allowing them to display branded elements like logos and call reasons to increase trust and recognition when reaching customers on T-Mobile and Verizon networks.
On September 1, 2026, date_created and date_updated fields in Functions and Assets resources will be corrected to return accurate UTC timestamps instead of values shifted forward by 7 hours. The fix applies retroactively to all resources, and customers using these fields for sorting, filtering, or comparisons should review their implementations before the correction date.
Twilio Event Streams now supports real-time notifications for WhatsApp message template status and category updates, allowing you to subscribe to template lifecycle events and automatically trigger workflows when Meta approves, rejects, or recategorizes templates instead of relying on periodic polling.
Error code 30915 now applies consistently across both A2P 10DLC campaign registration and Toll-Free Verification to flag Sole Proprietor registrations that are actually registered legal entities like LLCs or corporations. The error is triggered by corporate identifiers in business names, website information, or business registration documents that indicate a registered entity rather than a sole proprietorship.
Lookup Line Status package is now in public beta, allowing you to check mobile phone number status (active, inactive, unreachable, reachable, or unknown). Use this to validate phone numbers in your contact database and improve campaign efficiency.
The RCS error code returned for undeliverable messages to unreachable devices will change from 30036 to 30046 on August 10, 2026. Error code 30046 more accurately indicates device-side conditions like offline status or no connectivity, helping developers troubleshoot failures more effectively.
The rollout of changes to the Conference list endpoint that limits results to in-progress conferences is being delayed until September 30, 2026 based on customer feedback.
Twilio Functions now supports Node.js v24 as a build runtime, selectable via the Console or Serverless Toolkit configuration. The upgrade requires @twilio/runtime-handler version 2.1.2 or later, with automatic upgrades available for compatible services during deployment.
Twilio now supports WhatsApp Usernames, which allow users to adopt optional usernames that mask their phone numbers and interact with businesses via Business Scoped User IDs (BSUID). This identifier is exposed in message webhooks and Event Streams.
Branded Calling is now available in Public Beta for customers in Canada, Germany, and the United Kingdom, expanding the service beyond the US market.
Email notifications are now available for A2P 10DLC campaign registrations, providing visibility into the onboarding pipeline with automated updates at four critical lifecycle stages: initial registration, approval, rejection, and resubmission. Notifications route to your Brand registration email or A2P bundle email address, with special handling for ISV subaccounts.
Organization APIs now support OAuth 2.0 client credentials authentication, enabling programmatic user and role management via new SCIM and Role Assignments APIs, with Microsoft Entra ID SCIM integration support.
Twilio will update SIP signaling IP addresses for Programmable Voice SIP and Elastic SIP Trunking over Interconnect in H2 2027, moving to the 159.26.160.0/20 range. Customers using these products must update their network firewalls to allowlist the new IPs before the cutover date.
Twilio improved RCS delivery optimization and fallback behavior so that message status updates no longer depend on queueing time, preventing premature SMS fallbacks while balancing timely message resolution. The delivery confirmation timeout has been adjusted, and users can control fallback timing via the ValidityPeriod parameter.
The conference_participant field is being removed from Voice Insights Call Summary in the REST API and Event Streams on August 1, 2026. Users should migrate to the Conference Insights API or Conference Insights Event Streams for conference data.
Consent Management API is now Generally Available, allowing you to programmatically sync, store, and manage user consent preferences across RCS, SMS, and MMS channels. As of June 30, 2026, it is HIPAA Eligible for healthcare use cases involving protected health information.
Twilio's Compliance Toolkit for Messaging now supports healthcare use cases with protected health information (PHI) for HIPAA-covered entities. Twilio will sign Business Associate Addendums (BAA) with covered entities and business associates for HIPAA Eligible Services.
Twilio has released a reference component for the Voice React Native SDK demonstrating how to use Conversation Relay for real-time voice AI interactions, handling transcription, turn-taking, interruption handling, and speech generation on mobile platforms.
Twilio is launching a white-label, self-service Compliance Embeddable for US A2P 10DLC that allows ISV customers to independently complete brand and campaign registrations within their own application portals, reducing development overhead and streamlining onboarding workflows.
Enhanced RBAC introduces granular built-in roles for specific Twilio products like Messaging, Studio, and Phone Numbers, assignable at organization, account, and subaccount levels for more flexible access management.
Twilio Elastic SIP Trunking now supports Call Forwarding with Caller ID preservation via CallTokens in public beta, allowing customers to retain the original caller ID from incoming trunking calls in forwarded outgoing calls.
Twilio's V3 Typing Indicator API now supports RCS, WhatsApp, and Apple Messages for Business with unified JSON payloads and channel-specific optimizations. Each channel displays typing indicators for 20-25 seconds or until message delivery, with the ability to extend duration by sending additional requests.
Studio and TaskRouter are now available in private beta in Twilio's Ireland region, enabling EU data residency with processing and storage in IE1 for contact center routing and workflow automation.
Starting July 13, 2026, the Conference list endpoint will default to returning only in-progress conferences instead of all conferences regardless of status. This change improves reliability and performance for real-time conference operations.
Twilio's Programmable Messaging API is now generally available for SMS in the Ireland (IE1) region, ensuring SMS message personal data is stored and processed within the EU. The region now supports outbound and inbound SMS, messaging services, logs, analytics, and phone number configuration.
Twilio is updating cipher suites for all REST API endpoints with a deadline of November 18, 2026. Legacy cipher traffic will be accepted until that date to ensure applications continue running without interruption.
Twilio is retiring T-Mobile A2P 10DLC daily message cap warning error codes 30025, 30026, and 30027 as of May 21, 2026. Customers using webhooks or monitoring for these codes must migrate to error code 30023 or Twilio Messaging Insights for usage tracking before the deadline.
Apple Messages for Business is now available in private beta on Twilio, enabling businesses to communicate with customers directly through Apple's native Messages app on iPhone, iPad, and Apple Watch with rich interactive features, secure payments, and end-to-end encryption.
Conversation Relay Insights provides observability and analytics for Voice AI agents, offering dashboard-level insights into latency, interruptions, and handling time, plus detailed call summary inspection with synchronized event timelines and audio waveform visualization for troubleshooting.
Conversation Intelligence is now generally available with real-time, cross-channel support across Voice, SMS, MMS, RCS, WhatsApp, and web chat. The release includes GenAI-native language operators, Rules primitives for combining triggers and actions, integration with Conversation Orchestrator and Memory, and aggregated insights across conversations.
Twilio Conversation Memory, a feature for maintaining context in multi-turn conversations, is now generally available to all users.
Twilio Enterprise Knowledge is now available as a generally available product offering, enabling enterprise customers to leverage advanced knowledge management capabilities.
Twilio Agent Connect, a Python and TypeScript SDK for building AI-powered conversational agents, is now generally available with multi-channel support across Voice, SMS, chat, WhatsApp, and RCS. It includes conversation orchestration, memory integration, LLM adapters, built-in tools, and production-ready server components for deploying AI agents at scale.
Twilio's new Push Notifications API streamlines sending notifications across Android, iOS, and web with automatic token expiration, batch sending of up to 10,000 notifications, and scheduled delivery. This API is designed to eventually replace Twilio Notify.
Twilio is launching Voice Recording Configurations in general availability, enabling customers to define, apply, and manage call recording settings at scale in the us1 region.
Conversation Relay now integrates Deepgram's Flux model for improved turn-taking and fewer interruptions in voice agents. New TwiML attributes provide precise conversation flow control and dedicated error codes simplify debugging.
Twilio is launching a new V3 Batch Transcription Configuration API in public beta, providing enhanced capabilities for managing batch transcription settings and configurations.
The Bulk Messaging API is now available in Public Beta, allowing teams to send up to 10,000 messages per API request across SMS, MMS, and RCS channels with built-in personalization, scheduling, and multi-channel support to reduce implementation complexity.
The new Twilio Console is now available as a unified hub for managing all communication channels, sender compliance, and billing. It provides smart recommendations, centralized compliance tracking, and simplified account management to help users scale multi-channel communication experiences more efficiently.
Twilio Email is now a native channel in the Twilio platform, offering the Mail Send API, automated domain authentication, suppression management, email logs, and subaccount management. Users can set up and configure email directly from the Twilio console using their existing account structure and billing.
Conversation Orchestrator is now generally available, providing a unified view of customer conversations across Voice, SMS, WhatsApp, RCS, and Chat channels. The release includes omnichannel support, intelligent conversation grouping, customer-centric identity management, and backwards compatibility with the Conversations classic API.
Compliance Toolkit is now generally available for Twilio Programmable Messaging customers in the United States. It uses AI-powered safeguards to proactively detect compliance violations, identify high-risk recipients, and apply intelligent transmission controls to prevent issues before messages are sent.
DigiCert has delayed the removal of Client Authentication Extended Key Usage (EKU) extension from their certificates to March 1, 2027. Twilio is revisiting its response to this upcoming change.
The Programmable Messaging API now supports sending and receiving SMS in Twilio's Ireland region with messages stored and processed locally. The beta includes support for SMS sending, inbound webhooks, and Messaging Services features.
The Twilio Video JavaScript SDK now officially supports Samsung Browser, expanding support to millions of Android users on Samsung Galaxy devices. Upgrade to the latest Video JavaScript SDK to enable Samsung Browser compatibility.
Studio now includes the Resume Conversation widget, which allows outbound flows to connect to existing Twilio Conversations, fetch participants, and continue execution when inbound messages arrive.
Elastic SIP Trunking now supports passing on reason header information for 603+ response codes, enabling better call failure diagnostics and reporting downstream.
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