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Twilio — API, Marketing product updates and releases, tracked on megachangelog.

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Feature

Twilio Profiles widgets now available in Studio

Studio now includes two new widgets for working with Twilio Profiles directly from flows: Resolve Profile and Create or Update Profile, enabling developers to manage customer profiles without leaving the visual builder.

studioprofileswidgetsflow-builder
Feature2026.10.22

Provider Failover and Auto Mode for Real-Time Transcriptions

Twilio Real-Time Transcriptions now automatically switches to a secondary speech provider if the primary provider fails to connect, with failover enabled by default for all accounts. Failover respects regional boundaries and can be optionally disabled per sub-account.

transcriptionprovider-failoverreliabilityreal-time
Announcement

Verify Events: Attempt DLR event type will be discontinued

The Attempt DLR event type for Verify Events will be discontinued after September 22, 2026 at 10:00PM UTC. After this date, Twilio may stop sending new events for this event type even if you have an active subscription to it.

verifyeventsdeprecationdlr
Announcement

Voice Recording Storage billing updates

Twilio is migrating accounts to an updated Voice Recording Storage billing system. This change affects how charges are calculated and tracked for stored voice recordings.

billingvoicestoragepricing
Announcement2026

Heightened Awareness Period (HAP) – November 19, 2026 to January 4, 2027

Twilio will monitor and may limit message sending rates to U.S. destinations during peak traffic periods (Black Friday, Cyber Monday). High-volume accounts using short codes or toll-free numbers may be temporarily migrated to Market Throughput, while 10DLC numbers remain on Account Based Throughput.

messagingsmsthroughputpolicyreliability
Feature

Twilio-Salesforce Service Cloud Voice now supports Omnichannel messaging

Twilio's Salesforce Service Cloud Voice integration now supports WhatsApp and SMS channels alongside voice, allowing agents to handle messaging and calls concurrently in a single console with unified presence and skills-based routing through Omni-Channel.

salesforceomnichannelsmswhatsappintegration
Announcement2026.09.15

Toll-Free Verification Now Requires Privacy Policy and Terms URLs

Starting September 15, 2026, new Toll-Free verification submissions must include privacy_policy_url and terms_and_conditions_url fields. Submissions missing either URL will be rejected after this date. Existing verified numbers remain unaffected.

toll-freeverificationcomplianceapirequirements
Announcement

ElevenLabs Voices for Say now in Public Beta

ElevenLabs voices are now available in Public Beta for the Say action, powered by Flash v2 and Flash v2.5 models for fast and natural-sounding text-to-speech. You can start using them by specifying an ElevenLabs voice through the REST API or TwiML Bin.

ttsvoiceapipublic-betasay
Announcement

Webhook Configuration API now in Public Beta

The Webhook Configuration API enables customers to configure authentication and delivery settings for outbound webhooks on a per-URL basis, supporting OAuth 2.0, Shared Key signatures, and customizable retry and timeout behavior.

webhooksapiauthenticationoauthbeta
Announcement

Verify Custom Templates now Generally Available

Verify Custom Templates are now generally available, allowing users to create custom SMS, RCS, and Voice message templates tailored to their business needs beyond standard defaults.

verifytemplatessmsvoicercs
Fix13.0.0

Java Helper Library 13.0.0: Handle unknown fields in nested API responses

Java Helper Library 13.0.0 fixes a critical issue where versions 10.0.0-12.1.1 crash on unknown fields in nested API responses, now matching the behavior of other Twilio Helper Libraries. Upgrade immediately to prevent integration failures when Twilio adds new optional API fields.

javasdkstabilityapi-responsedeserialization
Feature

Automatic SSL Certificate Provisioning for Link Branding

SendGrid now offers automatic SSL certificate provisioning for branded links, eliminating the need for external certificate management. A new auto_ssl parameter in the Link Branding API enables this feature, with certificates provisioned and hosted by SendGrid alongside traditional link branding DNS records.

sendgridlink-brandingsslapisecurity
Security2026.08.19

Verify tightens fraud prevention geo permissions for Italy and Argentina

Twilio Verify is automatically updating the default geo permissions for Italy and Argentina from "Allow all traffic" to "Monitor all traffic for fraud" effective August 19, 2026, to combat a rise in SMS Pumping fraud. This change only applies to existing accounts still using the default setting; accounts with custom configurations remain unaffected.

verifysecurityfraud-preventionsmsgeo-permissions
Feature

Bulk Messaging Supports WhatsApp Content Templates

Customers can now send WhatsApp Content Templates to many recipients at once with personalization using the Bulk Messaging API, and configure fallback strategies like WhatsApp to SMS and RCS to WhatsApp for improved campaign delivery.

bulk-messagingwhatsapptemplatesapinotifications
Announcement2026

Functions Classic is being deprecated and migrating to new Functions

Twilio is retiring Functions Classic and automatically migrating all accounts to the new Functions platform. Starting September 13, 2026, new Functions (Classic) cannot be created, and between September 14 and October 26, 2026, all existing Functions, assets, URLs, environment variables, and code will be automatically migrated with no action required from customers.

serverlessfunctionsdeprecationmigrationplatform
Feature

Consent Management API Now Supports Toll-Free Network-Level Opt-Out Overrides

The Consent Management API now allows programmatic re-opt-in of users on US and Canada Toll-Free numbers, enabling consent to be logged outside of messaging channels and automatically passed to downstream networks to clear opt-out blocks and resume messaging.

apicomplianceconsent-managementsmsmessaging
Announcement2026.09.09

TLS certificate rotation for REST API endpoints on September 9, 2026

Twilio will rotate the end-user TLS certificate for all REST API endpoints on September 9, 2026. Only the end-user certificate will be renewed while root and intermediate certificates remain unchanged. Most customers won't be affected unless they manually pin certificates.

securitytlsapicertificates
Feature

Voice JS SDK Noise Cancellation Reference Components

The Twilio Voice JavaScript SDK now includes production-ready reference components for noise cancellation, supporting both open-source RNNoise and commercially-licensed Krisp options.

voicejavascriptsdkaudionoise-cancellation
Improvement2026.09.15

New error codes for TFV and A2P 10DLC registration feedback

Twilio is adding new error codes to provide clearer feedback when Toll-Free Verification and A2P 10DLC campaign registrations are rejected, helping developers understand and resolve issues more quickly.

error-codestfva2p-10dlcregistrationapi
Feature

Dedicated IPs and IP Management for Twilio Email

Dedicated IPs are now available for Twilio Email with built-in warm-up scheduling and IP pool segmentation, enabling better control over sending reputation and email deliverability at scale.

emaildeliverabilityip-managementreputationinfrastructure
Announcement2026.09.15

New Regional IP Address for Event Streams Webhooks in US East

Twilio is introducing a new dedicated regional IP address (3.80.20.0/25) for Event Streams webhook traffic in US East on September 15, 2026. Customers who validate webhook traffic by source IP should add this range to their allowlist; the legacy shared range will remain active alongside it temporarily.

webhooksevent-streamsnetworkingip-addressessecurity
Breaking2026.08.03

Send to Coworker action removed from Domain Authentication

Twilio SendGrid removed the Send to Coworker action from Domain Authentication setup due to low usage and security concerns. Users should now share DNS configuration details directly through internal communication channels like Slack or ticketing systems instead of email.

sendgriddomain-authenticationdnssecurity
Feature

Restricted API Keys now support granular Conversations permissions

Restricted API Keys now support resource-level permissions for Conversations (classic), enabling fine-grained control over operations like listing conversations, sending messages, and managing participants. This reduces security risk by limiting key scope to only necessary operations.

api-keyssecurityconversationspermissions
Feature

WhatsApp Card & Flows Support in Conversations (classic)

Conversations (classic) now supports WhatsApp Card and WhatsApp Flow content types, enabling you to send rich templated messages with interactive buttons and multi-step flows directly through the Conversations API, previously only available via Programmable Messaging.

whatsappconversationsapicardsflows
Announcement

US Enhanced Branded Calling now Generally Available

US Enhanced Branded Calling is now generally available for all customers, allowing them to display branded elements like logos and call reasons to increase trust and recognition when reaching customers on T-Mobile and Verizon networks.

branded-callingvoiceusavailabilityproduct-launch
Announcement2026-09-01

Functions and Assets API date_created and date_updated timestamps will be corrected

On September 1, 2026, date_created and date_updated fields in Functions and Assets resources will be corrected to return accurate UTC timestamps instead of values shifted forward by 7 hours. The fix applies retroactively to all resources, and customers using these fields for sorting, filtering, or comparisons should review their implementations before the correction date.

apifunctionsassetstimestampsbugfix
Feature

Real-time WhatsApp Template Approval and Category Updates via Event Streams

Twilio Event Streams now supports real-time notifications for WhatsApp message template status and category updates, allowing you to subscribe to template lifecycle events and automatically trigger workflows when Meta approves, rejects, or recategorizes templates instead of relying on periodic polling.

whatsappevent-streamsmessagingapiwebhooks
Announcement

Segment Profile Sync and Reverse ETL support for Microsoft Fabric DWH

Twilio now offers Private Beta support for Microsoft Fabric Data Warehouse, enabling seamless sync of customer profiles and traits from Segment to Fabric, and reverse ETL to activate datasets and audiences back into Segment-connected destinations.

segmentreverse-etlmicrosoft-fabricdata-warehouseintegration
Improvement

Error code 30915 now flags invalid Sole Proprietor classification for A2P 10DLC and Toll-Free Verification

Error code 30915 now applies consistently across both A2P 10DLC campaign registration and Toll-Free Verification to flag Sole Proprietor registrations that are actually registered legal entities like LLCs or corporations. The error is triggered by corporate identifiers in business names, website information, or business registration documents that indicate a registered entity rather than a sole proprietorship.

verificationa2p-10dlctoll-freecomplianceerror-handling
Announcement2026.07.14

Lookup Line Status Public Beta now available

Lookup Line Status package is now in public beta, allowing you to check mobile phone number status (active, inactive, unreachable, reachable, or unknown). Use this to validate phone numbers in your contact database and improve campaign efficiency.

lookupphone-verificationbetamobileapi
Breaking

RCS error code for unconfirmed delivery changing from 30036 to 30046

The RCS error code returned for undeliverable messages to unreachable devices will change from 30036 to 30046 on August 10, 2026. Error code 30046 more accurately indicates device-side conditions like offline status or no connectivity, helping developers troubleshoot failures more effectively.

rcserror-codesmessagingbreaking
Announcement

Conference list endpoint rollout extended

The rollout of changes to the Conference list endpoint that limits results to in-progress conferences is being delayed until September 30, 2026 based on customer feedback.

apiconferencesdeprecationtimeline
Feature

Node.js v24 now available for Twilio Functions

Twilio Functions now supports Node.js v24 as a build runtime, selectable via the Console or Serverless Toolkit configuration. The upgrade requires @twilio/runtime-handler version 2.1.2 or later, with automatic upgrades available for compatible services during deployment.

nodejsfunctionsruntimeserverless
Feature

WhatsApp Usernames now supported in Twilio Platform and Messaging APIs

Twilio now supports WhatsApp Usernames, which allow users to adopt optional usernames that mask their phone numbers and interact with businesses via Business Scoped User IDs (BSUID). This identifier is exposed in message webhooks and Event Streams.

whatsappmessagingapiusernameswebhooks
Feature

Email Notifications for A2P 10DLC Campaign Registrations

Email notifications are now available for A2P 10DLC campaign registrations, providing visibility into the onboarding pipeline with automated updates at four critical lifecycle stages: initial registration, approval, rejection, and resubmission. Notifications route to your Brand registration email or A2P bundle email address, with special handling for ISV subaccounts.

a2p-10dlcsmsnotificationsemailonboarding
Announcement

Upcoming changes to Twilio Interconnect SIP Signaling IP Addresses

Twilio will update SIP signaling IP addresses for Programmable Voice SIP and Elastic SIP Trunking over Interconnect in H2 2027, moving to the 159.26.160.0/20 range. Customers using these products must update their network firewalls to allowlist the new IPs before the cutover date.

sipinterconnectnetworkingvoicemigration
Improvement

Updates to optimize RCS delivery and fallback

Twilio improved RCS delivery optimization and fallback behavior so that message status updates no longer depend on queueing time, preventing premature SMS fallbacks while balancing timely message resolution. The delivery confirmation timeout has been adjusted, and users can control fallback timing via the ValidityPeriod parameter.

rcssmsmessagingdeliveryfallback
Breaking2026.08.01

Voice Insights Call Summary: conference_participant field removal

The conference_participant field is being removed from Voice Insights Call Summary in the REST API and Event Streams on August 1, 2026. Users should migrate to the Conference Insights API or Conference Insights Event Streams for conference data.

voiceapideprecationanalyticsbreaking
Feature2026.06.30

Compliance Toolkit for Messaging is now HIPAA Eligible

Twilio's Compliance Toolkit for Messaging now supports healthcare use cases with protected health information (PHI) for HIPAA-covered entities. Twilio will sign Business Associate Addendums (BAA) with covered entities and business associates for HIPAA Eligible Services.

compliancehipaamessagingsecurityhealthcare
Announcement

Consent Management API is now Generally Available and HIPAA Eligible

Consent Management API is now Generally Available, allowing you to programmatically sync, store, and manage user consent preferences across RCS, SMS, and MMS channels. As of June 30, 2026, it is HIPAA Eligible for healthcare use cases involving protected health information.

consent-managementhipaacompliancercssms
Announcement

Voice React Native SDK Conversation Relay Reference Component

Twilio has released a reference component for the Voice React Native SDK demonstrating how to use Conversation Relay for real-time voice AI interactions, handling transcription, turn-taking, interruption handling, and speech generation on mobile platforms.

voicereact-nativeaiconversation-relaysdk
Announcement

Compliance Embeddable for US A2P 10DLC now in Private Beta

Twilio is launching a white-label, self-service Compliance Embeddable for US A2P 10DLC that allows ISV customers to independently complete brand and campaign registrations within their own application portals, reducing development overhead and streamlining onboarding workflows.

compliancea2psmsbetaintegration
Announcement

Enhanced Role-Based Access Control (RBAC) is now GA

Enhanced RBAC introduces granular built-in roles for specific Twilio products like Messaging, Studio, and Phone Numbers, assignable at organization, account, and subaccount levels for more flexible access management.

rbacaccess-controlsecurityconsolepermissions
Feature

Elastic SIP Trunking Call Forwarding with Caller ID Preservation

Twilio Elastic SIP Trunking now supports Call Forwarding with Caller ID preservation via CallTokens in public beta, allowing customers to retain the original caller ID from incoming trunking calls in forwarded outgoing calls.

sip-trunkingcall-forwardingcaller-idvoice
Feature

Typing Indicators now available for RCS, WhatsApp, and Apple Messages for Business

Twilio's V3 Typing Indicator API now supports RCS, WhatsApp, and Apple Messages for Business with unified JSON payloads and channel-specific optimizations. Each channel displays typing indicators for 20-25 seconds or until message delivery, with the ability to extend duration by sending additional requests.

typing-indicatorsrcswhatsappapple-messagesapi
Announcement

Studio and TaskRouter available in Private Beta in IE1

Studio and TaskRouter are now available in private beta in Twilio's Ireland region, enabling EU data residency with processing and storage in IE1 for contact center routing and workflow automation.

studiotaskrouterregionalbetaeu-residency
Breaking2010-04-01

Conference list endpoint will default to in-progress conferences only

Starting July 13, 2026, the Conference list endpoint will default to returning only in-progress conferences instead of all conferences regardless of status. This change improves reliability and performance for real-time conference operations.

apiconferencesbreaking-changerest-api
Announcement

Data Residency for SMS (EU) now Generally Available

Twilio's Programmable Messaging API is now generally available for SMS in the Ireland (IE1) region, ensuring SMS message personal data is stored and processed within the EU. The region now supports outbound and inbound SMS, messaging services, logs, analytics, and phone number configuration.

smsmessagingeudata-residencyapi
Announcement2026.11.18

Cipher suite list update for Twilio REST API endpoints

Twilio is updating cipher suites for all REST API endpoints with a deadline of November 18, 2026. Legacy cipher traffic will be accepted until that date to ensure applications continue running without interruption.

securityapitlscompliance
Announcement

T-Mobile A2P 10DLC Daily Limit Warning Error Codes Being Decommissioned

Twilio is retiring T-Mobile A2P 10DLC daily message cap warning error codes 30025, 30026, and 30027 as of May 21, 2026. Customers using webhooks or monitoring for these codes must migrate to error code 30023 or Twilio Messaging Insights for usage tracking before the deadline.

smsa2p10dlct-mobiledeprecation
Announcement

Apple Messages for Business now available in Private Beta

Apple Messages for Business is now available in private beta on Twilio, enabling businesses to communicate with customers directly through Apple's native Messages app on iPhone, iPad, and Apple Watch with rich interactive features, secure payments, and end-to-end encryption.

messagingapplebetacommunicationsapple-pay
Announcement

Conversation Relay Insights is now Generally Available

Conversation Relay Insights provides observability and analytics for Voice AI agents, offering dashboard-level insights into latency, interruptions, and handling time, plus detailed call summary inspection with synchronized event timelines and audio waveform visualization for troubleshooting.

voice-aiinsightsobservabilityanalyticsvoice
Announcement

Twilio Enterprise Knowledge Now Generally Available

Twilio Enterprise Knowledge is now available as a generally available product offering, enabling enterprise customers to leverage advanced knowledge management capabilities.

enterpriseknowledge-managementannouncement
Announcement

Twilio Agent Connect now generally available

Twilio Agent Connect, a Python and TypeScript SDK for building AI-powered conversational agents, is now generally available with multi-channel support across Voice, SMS, chat, WhatsApp, and RCS. It includes conversation orchestration, memory integration, LLM adapters, built-in tools, and production-ready server components for deploying AI agents at scale.

ai-agentssdkmulti-channelconversational-aiga-launch
Announcement

Real-time Conversation Intelligence now generally available

Conversation Intelligence is now generally available with real-time, cross-channel support across Voice, SMS, MMS, RCS, WhatsApp, and web chat. The release includes GenAI-native language operators, Rules primitives for combining triggers and actions, integration with Conversation Orchestrator and Memory, and aggregated insights across conversations.

conversational-aivoicesmsmessagingapi
Announcement

Push Notifications API now available in Private Beta

Twilio's new Push Notifications API streamlines sending notifications across Android, iOS, and web with automatic token expiration, batch sending of up to 10,000 notifications, and scheduled delivery. This API is designed to eventually replace Twilio Notify.

push-notificationsapibetamobilemessaging
Announcement

Voice Recording Configurations now Generally Available

Twilio is launching Voice Recording Configurations in general availability, enabling customers to define, apply, and manage call recording settings at scale in the us1 region.

voicerecordinggaapiconfiguration
Announcement

Bulk Messaging API now in Public Beta

The Bulk Messaging API is now available in Public Beta, allowing teams to send up to 10,000 messages per API request across SMS, MMS, and RCS channels with built-in personalization, scheduling, and multi-channel support to reduce implementation complexity.

bulk-messagingapismsmmsrcs
Announcement

V3 Batch Transcription Configuration API Public Beta

Twilio is launching a new V3 Batch Transcription Configuration API in public beta, providing enhanced capabilities for managing batch transcription settings and configurations.

apitranscriptionbatchbeta
Feature

Conversation Relay now supports Deepgram Flux with new TwiML attributes

Conversation Relay now integrates Deepgram's Flux model for improved turn-taking and fewer interruptions in voice agents. New TwiML attributes provide precise conversation flow control and dedicated error codes simplify debugging.

voice-agentsdeepgramtwilio-mlapidebugging
Announcement

New Twilio Console is now Generally Available

The new Twilio Console is now available as a unified hub for managing all communication channels, sender compliance, and billing. It provides smart recommendations, centralized compliance tracking, and simplified account management to help users scale multi-channel communication experiences more efficiently.

consoleannouncementbillingcomplianceui
Announcement

Conversation Orchestrator is now generally available

Conversation Orchestrator is now generally available, providing a unified view of customer conversations across Voice, SMS, WhatsApp, RCS, and Chat channels. The release includes omnichannel support, intelligent conversation grouping, customer-centric identity management, and backwards compatibility with the Conversations classic API.

conversationsomnichannelapivoicemessaging
Announcement

Twilio Email is now Generally Available

Twilio Email is now a native channel in the Twilio platform, offering the Mail Send API, automated domain authentication, suppression management, email logs, and subaccount management. Users can set up and configure email directly from the Twilio console using their existing account structure and billing.

emailapichannelmessagingga
Announcement

Compliance Toolkit for Messaging is now Generally Available

Compliance Toolkit is now generally available for Twilio Programmable Messaging customers in the United States. It uses AI-powered safeguards to proactively detect compliance violations, identify high-risk recipients, and apply intelligent transmission controls to prevent issues before messages are sent.

compliancemessagingairisk-detectionautomation
Announcement

Changes to Public Certificate Authority EKU for SIP over TLS

DigiCert has delayed the removal of Client Authentication Extended Key Usage (EKU) extension from their certificates to March 1, 2027. Twilio is revisiting its response to this upcoming change.

tlscertificatessipsecuritymigration
Announcement

Data Residency for SMS (EU) Public Beta

The Programmable Messaging API now supports sending and receiving SMS in Twilio's Ireland region with messages stored and processed locally. The beta includes support for SMS sending, inbound webhooks, and Messaging Services features.

smsmessagingapieudata-residency
Feature

Twilio Video now supports Samsung Internet Browser

The Twilio Video JavaScript SDK now officially supports Samsung Browser, expanding support to millions of Android users on Samsung Galaxy devices. Upgrade to the latest Video JavaScript SDK to enable Samsung Browser compatibility.

videojavascript-sdkbrowser-supportandroid
Feature

Resume Conversation widget now available in Studio

Studio now includes the Resume Conversation widget, which allows outbound flows to connect to existing Twilio Conversations, fetch participants, and continue execution when inbound messages arrive.

studioconversationswidgetsmessaging

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