Twilio — API, Marketing product updates and releases, tracked on megachangelog.
Voice Integrity, part of Twilio's Voice Trust offering, now supports all three major US carrier networks. Businesses can register their details and outbound phone numbers directly with carriers to help identify legitimate traffic and reduce spam blocking.
SendGrid marketplace customers can now create individual Twilio logins for each user, enabling granular permission management instead of shared admin access. This rollout applies to all marketplace integrations including Azure, Google Cloud, Heroku, and AWS.
The Webhook Configuration API enables customers to configure authentication and delivery settings for outbound webhooks on a per-URL basis through Webhook Settings and Webhook Rules resources.
Twilio Cohorts is now available in Private Beta, providing APIs for list building, audience segmentation, and native high-volume bulk messaging across Email, SMS, RCS, and WhatsApp. Build customer profiles, segment audiences, and trigger messages without custom batching logic.
Intelligent Alerts is now available in the Twilio Console for Messaging customers, providing improved alert summaries, feedback capabilities on alerts, and a dynamic setup prompt for email notifications.
Voice Insights now automatically tags calls as HD Audio when they use AMR-WB or Opus codecs, helping you confirm endpoint configuration and correlate HD audio usage with transcription accuracy and customer satisfaction. The system also tags calls as Downsampled when HD audio is converted to narrowband, visible in Console, REST API, and Event Streams.
Twilio now supports sending RCS messages to Rogers phone numbers, completing RCS coverage across Canada's major carriers. Existing RCS Senders approved by other Canadian carriers are automatically submitted to Rogers for approval.
RCS messaging is now available to Rogers phone numbers in Canada, completing coverage across all major Canadian carriers. Previously approved RCS Senders will automatically be submitted to Rogers for review with no action required.
Paid support customers can now reach Twilio through live chat for help with Segment and all Twilio platform applications and products, starting October 5, 2026.
Traffic Optimization Engine (TOE) is now generally available for short code and toll-free traffic in North America and internationally across all sender types, enabling customers to scale and send high volumes of traffic globally.
TaskRouter and Studio are now available in public beta in Twilio's Ireland (IE1) region, providing EU data residency and control over where contact center routing and workflow automation data is stored.
Short Code numbers can now be used as SMS senders in Twilio's Ireland region for EU data residency, with SMS message data stored and processed in the EU. The IE1 region now supports Short Code senders, Region Configuration API, Short Codes API, and Messaging Services API for short code management.
The Segment Conversation Memory Integration is now generally available, allowing real-time syncing of customer profile data from Segment into Conversation Memory for instant unified context access by AI and human agents during interactions. This eliminates cold starts and enables highly personalized customer experiences across channels.
Batch Transcription Configuration is now generally available, allowing you to tune transcription settings like engine, model, language, and destination in a reusable configuration that applies to all subsequent transcriptions. Results can be delivered via webhook or stored in Conversation Orchestrator for analysis.
Voice Insights now displays the FCC-required reason header when carriers block calls using analytics, showing which network blocked the call and how to contact them for redress. The reason header is available in Call Summary, Console, Voice Insights REST API, and Event Streams.
Twilio Video Media SDK for Node.js is now publicly available, enabling server-side applications to join Video Group Rooms and process decoded audio/video frames directly for AI, transcription, and compliance monitoring without headless browser overhead.
Twilio is introducing standardized rate limits for Content API requests enforced at the account level, with varying limits per endpoint ranging from 20 to 100 requests per second. Applications must implement exponential backoff and handle HTTP 429 responses to comply with these new limits.
Twilio now offers General Availability support for WhatsApp Embedded Signup Version 4, an upgraded onboarding flow that simplifies phone number setup and integrates MM API Terms of Service acceptance. This update aligns with WhatsApp's account updates and is required due to planned deprecation of older versions.
Twilio Conversations now includes two new generally available capabilities: on-demand rule execution for Conversation Intelligence and conversation metadata for Conversation Orchestrator. These features enable better automation and data organization in conversation workflows.
The Twilio Voice React Native SDK now supports Expo, expanding compatibility for developers building with the popular React Native framework.
Studio now includes two new widgets for working with Twilio Profiles directly from flows: Resolve Profile and Create or Update Profile, enabling developers to manage customer profiles without leaving the visual builder.
Twilio Real-Time Transcriptions now automatically switches to a secondary speech provider if the primary provider fails to connect, with failover enabled by default for all accounts. Failover respects regional boundaries and can be optionally disabled per sub-account.
The Attempt DLR event type for Verify Events will be discontinued after September 22, 2026 at 10:00PM UTC. After this date, Twilio may stop sending new events for this event type even if you have an active subscription to it.
Twilio is migrating accounts to an updated Voice Recording Storage billing system. This change affects how charges are calculated and tracked for stored voice recordings.
Twilio updated the Voice Recording Storage billing system with no changes to pricing.
Twilio will monitor and may limit message sending rates to U.S. destinations during peak traffic periods (Black Friday, Cyber Monday). High-volume accounts using short codes or toll-free numbers may be temporarily migrated to Market Throughput, while 10DLC numbers remain on Account Based Throughput.
Twilio's Salesforce Service Cloud Voice integration now supports WhatsApp and SMS channels alongside voice, allowing agents to handle messaging and calls concurrently in a single console with unified presence and skills-based routing through Omni-Channel.
Starting September 15, 2026, new Toll-Free verification submissions must include privacy_policy_url and terms_and_conditions_url fields. Submissions missing either URL will be rejected after this date. Existing verified numbers remain unaffected.
ElevenLabs voices are now available in Public Beta for the Say action, powered by Flash v2 and Flash v2.5 models for fast and natural-sounding text-to-speech. You can start using them by specifying an ElevenLabs voice through the REST API or TwiML Bin.
The Webhook Configuration API enables customers to configure authentication and delivery settings for outbound webhooks on a per-URL basis, supporting OAuth 2.0, Shared Key signatures, and customizable retry and timeout behavior.
Twilio now enforces compliance-based call forwarding restrictions in Spain and France to meet regional regulatory requirements. This affects international call routing in these jurisdictions.
Java Helper Library 13.0.0 fixes a critical issue where versions 10.0.0-12.1.1 crash on unknown fields in nested API responses, now matching the behavior of other Twilio Helper Libraries. Upgrade immediately to prevent integration failures when Twilio adds new optional API fields.
Verify Custom Templates are now generally available, allowing users to create custom SMS, RCS, and Voice message templates tailored to their business needs beyond standard defaults.
SendGrid now offers automatic SSL certificate provisioning for branded links, eliminating the need for external certificate management. A new auto_ssl parameter in the Link Branding API enables this feature, with certificates provisioned and hosted by SendGrid alongside traditional link branding DNS records.
Twilio Verify is automatically updating the default geo permissions for Italy and Argentina from "Allow all traffic" to "Monitor all traffic for fraud" effective August 19, 2026, to combat a rise in SMS Pumping fraud. This change only applies to existing accounts still using the default setting; accounts with custom configurations remain unaffected.
Customers can now send WhatsApp Content Templates to many recipients at once with personalization using the Bulk Messaging API, and configure fallback strategies like WhatsApp to SMS and RCS to WhatsApp for improved campaign delivery.
Twilio is retiring Functions Classic and automatically migrating all accounts to the new Functions platform. Starting September 13, 2026, new Functions (Classic) cannot be created, and between September 14 and October 26, 2026, all existing Functions, assets, URLs, environment variables, and code will be automatically migrated with no action required from customers.
The Consent Management API now allows programmatic re-opt-in of users on US and Canada Toll-Free numbers, enabling consent to be logged outside of messaging channels and automatically passed to downstream networks to clear opt-out blocks and resume messaging.
Twilio will rotate the end-user TLS certificate for all REST API endpoints on September 9, 2026. Only the end-user certificate will be renewed while root and intermediate certificates remain unchanged. Most customers won't be affected unless they manually pin certificates.
LiveRamp audience destination is now GA with improved pipeline reliability, data delivery visibility, and observability. Features include faster sync speeds (up to 50 GB with 3x processing capacity), granular sync tracking with delivery overview, enhanced pipeline resiliency, and proactive monitoring with automated alerts.
Twilio is adding new error codes to provide clearer feedback when Toll-Free Verification and A2P 10DLC campaign registrations are rejected, helping developers understand and resolve issues more quickly.
Dedicated IPs are now available for Twilio Email with built-in warm-up scheduling and IP pool segmentation, enabling better control over sending reputation and email deliverability at scale.
The Twilio Voice JavaScript SDK now includes production-ready reference components for noise cancellation, supporting both open-source RNNoise and commercially-licensed Krisp options.
Twilio is introducing a new dedicated regional IP address (3.80.20.0/25) for Event Streams webhook traffic in US East on September 15, 2026. Customers who validate webhook traffic by source IP should add this range to their allowlist; the legacy shared range will remain active alongside it temporarily.
Twilio SendGrid removed the Send to Coworker action from Domain Authentication setup due to low usage and security concerns. Users should now share DNS configuration details directly through internal communication channels like Slack or ticketing systems instead of email.
Conversations (classic) now supports WhatsApp Card and WhatsApp Flow content types, enabling you to send rich templated messages with interactive buttons and multi-step flows directly through the Conversations API, previously only available via Programmable Messaging.
Restricted API Keys now support resource-level permissions for Conversations (classic), enabling fine-grained control over operations like listing conversations, sending messages, and managing participants. This reduces security risk by limiting key scope to only necessary operations.
US Enhanced Branded Calling is now generally available for all customers, allowing them to display branded elements like logos and call reasons to increase trust and recognition when reaching customers on T-Mobile and Verizon networks.
On September 1, 2026, date_created and date_updated fields in Functions and Assets resources will be corrected to return accurate UTC timestamps instead of values shifted forward by 7 hours. The fix applies retroactively to all resources, and customers using these fields for sorting, filtering, or comparisons should review their implementations before the correction date.
Twilio Event Streams now supports real-time notifications for WhatsApp message template status and category updates, allowing you to subscribe to template lifecycle events and automatically trigger workflows when Meta approves, rejects, or recategorizes templates instead of relying on periodic polling.
Twilio now offers Private Beta support for Microsoft Fabric Data Warehouse, enabling seamless sync of customer profiles and traits from Segment to Fabric, and reverse ETL to activate datasets and audiences back into Segment-connected destinations.
Error code 30915 now applies consistently across both A2P 10DLC campaign registration and Toll-Free Verification to flag Sole Proprietor registrations that are actually registered legal entities like LLCs or corporations. The error is triggered by corporate identifiers in business names, website information, or business registration documents that indicate a registered entity rather than a sole proprietorship.
Lookup Line Status package is now in public beta, allowing you to check mobile phone number status (active, inactive, unreachable, reachable, or unknown). Use this to validate phone numbers in your contact database and improve campaign efficiency.
The RCS error code returned for undeliverable messages to unreachable devices will change from 30036 to 30046 on August 10, 2026. Error code 30046 more accurately indicates device-side conditions like offline status or no connectivity, helping developers troubleshoot failures more effectively.
The rollout of changes to the Conference list endpoint that limits results to in-progress conferences is being delayed until September 30, 2026 based on customer feedback.
Twilio Functions now supports Node.js v24 as a build runtime, selectable via the Console or Serverless Toolkit configuration. The upgrade requires @twilio/runtime-handler version 2.1.2 or later, with automatic upgrades available for compatible services during deployment.
Twilio now supports WhatsApp Usernames, which allow users to adopt optional usernames that mask their phone numbers and interact with businesses via Business Scoped User IDs (BSUID). This identifier is exposed in message webhooks and Event Streams.
Branded Calling is now available in Public Beta for customers in Canada, Germany, and the United Kingdom, expanding the service beyond the US market.
Email notifications are now available for A2P 10DLC campaign registrations, providing visibility into the onboarding pipeline with automated updates at four critical lifecycle stages: initial registration, approval, rejection, and resubmission. Notifications route to your Brand registration email or A2P bundle email address, with special handling for ISV subaccounts.
Organization APIs now support OAuth 2.0 client credentials authentication, enabling programmatic user and role management via new SCIM and Role Assignments APIs, with Microsoft Entra ID SCIM integration support.
Twilio will update SIP signaling IP addresses for Programmable Voice SIP and Elastic SIP Trunking over Interconnect in H2 2027, moving to the 159.26.160.0/20 range. Customers using these products must update their network firewalls to allowlist the new IPs before the cutover date.
The conference_participant field is being removed from Voice Insights Call Summary in the REST API and Event Streams on August 1, 2026. Users should migrate to the Conference Insights API or Conference Insights Event Streams for conference data.
Twilio improved RCS delivery optimization and fallback behavior so that message status updates no longer depend on queueing time, preventing premature SMS fallbacks while balancing timely message resolution. The delivery confirmation timeout has been adjusted, and users can control fallback timing via the ValidityPeriod parameter.
Twilio's Compliance Toolkit for Messaging now supports healthcare use cases with protected health information (PHI) for HIPAA-covered entities. Twilio will sign Business Associate Addendums (BAA) with covered entities and business associates for HIPAA Eligible Services.
Consent Management API is now Generally Available, allowing you to programmatically sync, store, and manage user consent preferences across RCS, SMS, and MMS channels. As of June 30, 2026, it is HIPAA Eligible for healthcare use cases involving protected health information.
Twilio has released a reference component for the Voice React Native SDK demonstrating how to use Conversation Relay for real-time voice AI interactions, handling transcription, turn-taking, interruption handling, and speech generation on mobile platforms.
Twilio is launching a white-label, self-service Compliance Embeddable for US A2P 10DLC that allows ISV customers to independently complete brand and campaign registrations within their own application portals, reducing development overhead and streamlining onboarding workflows.
Enhanced RBAC introduces granular built-in roles for specific Twilio products like Messaging, Studio, and Phone Numbers, assignable at organization, account, and subaccount levels for more flexible access management.
Twilio Elastic SIP Trunking now supports Call Forwarding with Caller ID preservation via CallTokens in public beta, allowing customers to retain the original caller ID from incoming trunking calls in forwarded outgoing calls.
Twilio's V3 Typing Indicator API now supports RCS, WhatsApp, and Apple Messages for Business with unified JSON payloads and channel-specific optimizations. Each channel displays typing indicators for 20-25 seconds or until message delivery, with the ability to extend duration by sending additional requests.
Studio and TaskRouter are now available in private beta in Twilio's Ireland region, enabling EU data residency with processing and storage in IE1 for contact center routing and workflow automation.
Starting July 13, 2026, the Conference list endpoint will default to returning only in-progress conferences instead of all conferences regardless of status. This change improves reliability and performance for real-time conference operations.
Twilio's Programmable Messaging API is now generally available for SMS in the Ireland (IE1) region, ensuring SMS message personal data is stored and processed within the EU. The region now supports outbound and inbound SMS, messaging services, logs, analytics, and phone number configuration.
Twilio is updating cipher suites for all REST API endpoints with a deadline of November 18, 2026. Legacy cipher traffic will be accepted until that date to ensure applications continue running without interruption.
Twilio is retiring T-Mobile A2P 10DLC daily message cap warning error codes 30025, 30026, and 30027 as of May 21, 2026. Customers using webhooks or monitoring for these codes must migrate to error code 30023 or Twilio Messaging Insights for usage tracking before the deadline.
Apple Messages for Business is now available in private beta on Twilio, enabling businesses to communicate with customers directly through Apple's native Messages app on iPhone, iPad, and Apple Watch with rich interactive features, secure payments, and end-to-end encryption.
Conversation Relay Insights provides observability and analytics for Voice AI agents, offering dashboard-level insights into latency, interruptions, and handling time, plus detailed call summary inspection with synchronized event timelines and audio waveform visualization for troubleshooting.
Conversation Intelligence is now generally available with real-time, cross-channel support across Voice, SMS, MMS, RCS, WhatsApp, and web chat. The release includes GenAI-native language operators, Rules primitives for combining triggers and actions, integration with Conversation Orchestrator and Memory, and aggregated insights across conversations.
Twilio Conversation Memory, a feature for maintaining context in multi-turn conversations, is now generally available to all users.
Twilio Agent Connect, a Python and TypeScript SDK for building AI-powered conversational agents, is now generally available with multi-channel support across Voice, SMS, chat, WhatsApp, and RCS. It includes conversation orchestration, memory integration, LLM adapters, built-in tools, and production-ready server components for deploying AI agents at scale.
Twilio Enterprise Knowledge is now available as a generally available product offering, enabling enterprise customers to leverage advanced knowledge management capabilities.
Twilio is launching Voice Recording Configurations in general availability, enabling customers to define, apply, and manage call recording settings at scale in the us1 region.
The Bulk Messaging API is now available in Public Beta, allowing teams to send up to 10,000 messages per API request across SMS, MMS, and RCS channels with built-in personalization, scheduling, and multi-channel support to reduce implementation complexity.
Twilio is launching a new V3 Batch Transcription Configuration API in public beta, providing enhanced capabilities for managing batch transcription settings and configurations.
Conversation Relay now integrates Deepgram's Flux model for improved turn-taking and fewer interruptions in voice agents. New TwiML attributes provide precise conversation flow control and dedicated error codes simplify debugging.
Twilio's new Push Notifications API streamlines sending notifications across Android, iOS, and web with automatic token expiration, batch sending of up to 10,000 notifications, and scheduled delivery. This API is designed to eventually replace Twilio Notify.
The new Twilio Console is now available as a unified hub for managing all communication channels, sender compliance, and billing. It provides smart recommendations, centralized compliance tracking, and simplified account management to help users scale multi-channel communication experiences more efficiently.
Twilio Email is now a native channel in the Twilio platform, offering the Mail Send API, automated domain authentication, suppression management, email logs, and subaccount management. Users can set up and configure email directly from the Twilio console using their existing account structure and billing.
Conversation Orchestrator is now generally available, providing a unified view of customer conversations across Voice, SMS, WhatsApp, RCS, and Chat channels. The release includes omnichannel support, intelligent conversation grouping, customer-centric identity management, and backwards compatibility with the Conversations classic API.
Compliance Toolkit is now generally available for Twilio Programmable Messaging customers in the United States. It uses AI-powered safeguards to proactively detect compliance violations, identify high-risk recipients, and apply intelligent transmission controls to prevent issues before messages are sent.
DigiCert has delayed the removal of Client Authentication Extended Key Usage (EKU) extension from their certificates to March 1, 2027. Twilio is revisiting its response to this upcoming change.
The Programmable Messaging API now supports sending and receiving SMS in Twilio's Ireland region with messages stored and processed locally. The beta includes support for SMS sending, inbound webhooks, and Messaging Services features.
The Twilio Video JavaScript SDK now officially supports Samsung Browser, expanding support to millions of Android users on Samsung Galaxy devices. Upgrade to the latest Video JavaScript SDK to enable Samsung Browser compatibility.
Studio now includes the Resume Conversation widget, which allows outbound flows to connect to existing Twilio Conversations, fetch participants, and continue execution when inbound messages arrive.
Elastic SIP Trunking now supports passing on reason header information for 603+ response codes, enabling better call failure diagnostics and reporting downstream.
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