Twilio — API, Marketing product updates and releases, tracked on megachangelog.
Studio and TaskRouter are now available in private beta in Twilio's Ireland region, enabling EU data residency with processing and storage in IE1 for contact center routing and workflow automation.
Starting July 13, 2026, the Conference list endpoint will default to returning only in-progress conferences instead of all conferences regardless of status. This change improves reliability and performance for real-time conference operations.
Twilio's Programmable Messaging API is now generally available for SMS in the Ireland (IE1) region, ensuring SMS message personal data is stored and processed within the EU. The region now supports outbound and inbound SMS, messaging services, logs, analytics, and phone number configuration.
Twilio is updating cipher suites for all REST API endpoints with a deadline of November 18, 2026. Legacy cipher traffic will be accepted until that date to ensure applications continue running without interruption.
Twilio is retiring T-Mobile A2P 10DLC daily message cap warning error codes 30025, 30026, and 30027 as of May 21, 2026. Customers using webhooks or monitoring for these codes must migrate to error code 30023 or Twilio Messaging Insights for usage tracking before the deadline.
Apple Messages for Business is now available in private beta on Twilio, enabling businesses to communicate with customers directly through Apple's native Messages app on iPhone, iPad, and Apple Watch with rich interactive features, secure payments, and end-to-end encryption.
Twilio Enterprise Knowledge is now available as a generally available product offering, enabling enterprise customers to leverage advanced knowledge management capabilities.
Conversation Relay Insights provides observability and analytics for Voice AI agents, offering dashboard-level insights into latency, interruptions, and handling time, plus detailed call summary inspection with synchronized event timelines and audio waveform visualization for troubleshooting.
Twilio Conversation Memory, a feature for maintaining context in multi-turn conversations, is now generally available to all users.
Conversation Intelligence is now generally available with real-time, cross-channel support across Voice, SMS, MMS, RCS, WhatsApp, and web chat. The release includes GenAI-native language operators, Rules primitives for combining triggers and actions, integration with Conversation Orchestrator and Memory, and aggregated insights across conversations.
Twilio Agent Connect, a Python and TypeScript SDK for building AI-powered conversational agents, is now generally available with multi-channel support across Voice, SMS, chat, WhatsApp, and RCS. It includes conversation orchestration, memory integration, LLM adapters, built-in tools, and production-ready server components for deploying AI agents at scale.
The Bulk Messaging API is now available in Public Beta, allowing teams to send up to 10,000 messages per API request across SMS, MMS, and RCS channels with built-in personalization, scheduling, and multi-channel support to reduce implementation complexity.
Twilio is launching Voice Recording Configurations in general availability, enabling customers to define, apply, and manage call recording settings at scale in the us1 region.
Twilio's new Push Notifications API streamlines sending notifications across Android, iOS, and web with automatic token expiration, batch sending of up to 10,000 notifications, and scheduled delivery. This API is designed to eventually replace Twilio Notify.
Conversation Relay now integrates Deepgram's Flux model for improved turn-taking and fewer interruptions in voice agents. New TwiML attributes provide precise conversation flow control and dedicated error codes simplify debugging.
Twilio is launching a new V3 Batch Transcription Configuration API in public beta, providing enhanced capabilities for managing batch transcription settings and configurations.
The new Twilio Console is now available as a unified hub for managing all communication channels, sender compliance, and billing. It provides smart recommendations, centralized compliance tracking, and simplified account management to help users scale multi-channel communication experiences more efficiently.
Conversation Orchestrator is now generally available, providing a unified view of customer conversations across Voice, SMS, WhatsApp, RCS, and Chat channels. The release includes omnichannel support, intelligent conversation grouping, customer-centric identity management, and backwards compatibility with the Conversations classic API.
Twilio Email is now a native channel in the Twilio platform, offering the Mail Send API, automated domain authentication, suppression management, email logs, and subaccount management. Users can set up and configure email directly from the Twilio console using their existing account structure and billing.
Compliance Toolkit is now generally available for Twilio Programmable Messaging customers in the United States. It uses AI-powered safeguards to proactively detect compliance violations, identify high-risk recipients, and apply intelligent transmission controls to prevent issues before messages are sent.
DigiCert has delayed the removal of Client Authentication Extended Key Usage (EKU) extension from their certificates to March 1, 2027. Twilio is revisiting its response to this upcoming change.
The Programmable Messaging API now supports sending and receiving SMS in Twilio's Ireland region with messages stored and processed locally. The beta includes support for SMS sending, inbound webhooks, and Messaging Services features.
The Twilio Video JavaScript SDK now officially supports Samsung Browser, expanding support to millions of Android users on Samsung Galaxy devices. Upgrade to the latest Video JavaScript SDK to enable Samsung Browser compatibility.
Studio now includes the Resume Conversation widget, which allows outbound flows to connect to existing Twilio Conversations, fetch participants, and continue execution when inbound messages arrive.
Elastic SIP Trunking now supports passing on reason header information for 603+ response codes, enabling better call failure diagnostics and reporting downstream.