Twilio Agent Connect now generally available
Twilio Agent Connect, a Python and TypeScript SDK for building AI-powered conversational agents, is now generally available with multi-channel support across Voice, SMS, chat, WhatsApp, and RCS. It includes conversation orchestration, memory integration, LLM adapters, built-in tools, and production-ready server components for deploying AI agents at scale.
Twilio Agent Connect is now generally available with multi-channel support. Agent Connect is a Python and TypeScript SDK that simplifies building AI-powered conversational agents with persistent memory and conversation orchestration—connecting your LLM application to Twilio's communication channels.
This release includes:
• Multi-channel orchestration: Built-in support for Voice, SMS, chat, WhatsApp, and RCS with unified callbacks
• Conversation Orchestrator integration: Automatic conversation tracking, participant management, and cross-channel support
• Memory integration: Automatic customer memory retrieval with semantic recall, profiles, and conversation history
• Conversation lifecycle management: Session tracking, profile management, and conversation-ended hooks across all channels
• LLM adapters: OpenAI SDK adapter with automatic memory context injection for faster development
• Built-in tools: Pre-built tools for memory retrieval, knowledge search, and Flex escalation compatible with OpenAI and Anthropic function-calling
• Cloud platform integrations: Azure (Agent Framework, Voice Live) and AWS (Strands, Bedrock, AgentCore) connectors for cloud-native deployments
• Production-ready server: TACServer with FastAPI (Python) or Fastify (TypeScript) handles WebSocket and webhook endpoints automatically
Read the blog post for the full story, or get started with the documentation.
Note: Agent Connect supports Conversation Orchestrator for multi-channel applications (recommended), or ConversationRelay-only mode for voice-first use cases. Optionally integrates with Conversation Memory and Conversation Intelligence for enhanced capabilities.
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