Chat SDK adds AgentPhone support
Chat SDK now supports AgentPhone with a new vendor-official adapter, enabling bots to handle voice calls and text messages from a single phone number through unified webhooks and conversation threading for better context management.
Chat SDK now supports AgentPhone with the new .vendor-official adapter
Give your bot its own phone number so it can handle voice calls and text messages using the same handlers you already write. When a call ends, the transcript is delivered as a message, allowing your bot to respond via SMS or iMessage.
Calls and messages to the same number arrive via a single webhook, so you handle both from a single endpoint rather than a separate pipeline for each channel. They also land in one thread, so your bot maintains context throughout the conversation.
Read the documentation to get started.AgentPhone
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