Chat SDK adds Novu support
Chat SDK now supports Novu with a new vendor-official adapter, enabling agents to communicate across multiple channels (Slack, Microsoft Teams, WhatsApp, Telegram, email) with unified credential and identity management. Agents can send proactive notifications and handle replies from any channel seamlessly.
Chat SDK now supports Novu with the new .vendor-official adapter
One handler set puts your agent on Slack, Microsoft Teams, WhatsApp, Telegram, and email. Novu handles credentials, identity, and delivery, keeping OAuth and tokens outside your app and mapping each channel to one user. Your agent always knows who they're talking to.
Your agent can also send proactive notifications and handle the replies in the same loop, on whichever channel the customer used.
One CLI command connects a real channel to your agent:
It signs you in, creates a bridge agent, sets up the channel you pick (e.g., Slack), and adds the credentials to your project.
Read the documentation to get started.Novu
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