Feature
Auto-Reassign Conversations When Teammates Are Away
New auto-reassignment feature that automatically reassigns conversations to available teammates when the assignee is marked as away, keeping customer support flowing without interruption.
Keep conversations moving when someone is out of office.
Choose how long a teammate needs to be away before reassignment kicks in, then let the system handle the rest. When a customer replies, a conversation reopens, or a new message comes in through workflows, it will not sit with someone who is unavailable.
If a customer follows up while the assigned teammate is on vacation, the conversation becomes unassigned so someone else can pick it up and respond.
conversationsassignmentworkflowavailability
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