Track Response and Resolution Times with SLAs
SLAs enable you to set response and resolution targets for conversations, providing clear visibility into timeline status, overdue items, and priorities directly in the Inbox.
SLAs give every conversation a clear timeline from start to finish.
Set response and resolution targets so you can see what’s on track, what’s overdue, and where to focus next directly in your Inbox. As conversations move forward, timelines stay up to date so your team always has an accurate view of what needs attention.
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